1. Introduction and Definitions
This privacy policy applies to the jitbus online casino and sports betting platform. It explains in detail how we process the personal information we collect when you use our website at https://jitbus.cam.
Please read this policy carefully, as using jitbus's services means you are considered to have accepted the terms of this privacy policy. If you disagree with any of the terms set out in this policy, please refrain from using our services.
1.1 Key Definitions
The meanings of some important terms used in this policy are as follows:
- Personal Information: Any information that can directly or indirectly identify an individual.
- Data Processing: Any operation performed on data, including collection, storage, modification, transfer, or deletion.
- User: Any registered or unregistered person who uses the jitbus platform and its services.
- Platform: jitbus's website, mobile site, and all associated digital services.
- Cookie: Small text files stored in a browser that are used to improve the platform experience.
This privacy policy has been prepared in accordance with the laws of Bangladesh and international data protection standards. jitbus always treats the privacy of your information as a top priority.
2. Data Collection
Providing certain personal information is required to create an account, place bets, and carry out financial transactions on the jitbus platform. We collect only the information that is necessary.
2.1 Information Collected at Registration
When you open an account with jitbus, the following information is collected:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- Preferred currency (Taka / BDT)
2.2 Identity Verification Information (KYC)
To meet legal requirements and ensure security, particularly before significant withdrawals, jitbus may request the following documents:
- Copy of National ID (NID) or passport
- A recent selfie with photo
- Utility bill or bank statement as proof of address
- Proof of payment method ownership (bKash, Nagad, Rocket, Upay, or bank account)
2.3 Automatically Collected Information
Some information is recorded automatically while you browse the platform:
- IP address and device type
- Browser type and version
- Operating system
- Pages visited and session duration
- Referral source (where you came from before arriving at the site)
- Gaming and betting activity logs
Data Collection Policy
jitbus collects only the information that is necessary for providing services, ensuring security, and maintaining legal compliance. We do not collect unnecessary information.
3. Purpose of Data Use
jitbus uses your personal information for specific and legitimate purposes. Those purposes are set out in detail below.
3.1 Primary Purposes
- Creating, managing, and verifying accounts
- Providing casino games, sports betting, and other services
- Processing deposits and withdrawals
- Awarding bonuses, promotions, and rewards
- Providing customer service and support
- Maintaining transaction records
3.2 Security and Compliance
- Preventing fraud, scams, and money laundering
- Ensuring account security
- Age verification (21+ years)
- Complying with applicable laws and regulations
- Resolving disputes and establishing or defending legal claims
3.3 Service Improvement
- Improving the user experience on the platform
- Identifying and resolving errors
- Testing new games and features
- Providing personalised recommendations (with user consent)
Marketing Communications: jitbus will not send any promotional emails or messages without your prior consent. You may withdraw this consent at any time.
4. Data Storage and Security
jitbus takes the highest technical and organisational measures to protect your personal information. Our security framework meets international standards.
4.1 Technical Security Measures
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Database Encryption: Stored information is kept in encrypted form.
- Firewall Protection: Robust firewalls are used to prevent unauthorised access.
- Two-Factor Authentication: An additional security layer for accounts.
- Regular Security Audits: Routine testing to identify system vulnerabilities.
4.2 Data Retention Period
jitbus retains your information for the following periods:
- Active accounts: for as long as the account remains active.
- Closed accounts: for at least 5 (five) years after closure, to meet legal requirements.
- Financial transaction records: for a longer period as required by applicable law.
4.3 Response to Data Breaches
In the event of any data security breach, jitbus will immediately take the necessary steps and notify affected users in a timely manner in accordance with applicable law.
Password Security
Your password is never stored in plain text. It is stored using a strong hashing algorithm. No jitbus employee has any need to know your password, and none will ever ask for it.
5. Sharing Data with Third Parties
jitbus does not sell, rent, or transfer your information to third parties for commercial use. However, sharing information with third parties may be necessary in certain circumstances.
5.1 Payment Providers
The necessary information is shared with bKash, Nagad, Rocket, Upay, and associated banking partners to process financial transactions. These partners are governed by their own privacy policies.
5.2 Game Providers
Minimum necessary information may be shared with providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi to operate their games. This information is used solely for managing gaming sessions.
5.3 Legal Requirements
Information may be provided to third parties in the following circumstances:
- To comply with a valid order from a competent court or regulatory authority.
- To comply with anti-money laundering laws and regulations.
- To assist in the investigation of fraud or criminal activity.
- In response to a valid request relating to national security.
5.4 Business Restructuring
In the event of any merger, acquisition, or business transfer, user information may form part of the transferred assets. Users will be notified in advance in such circumstances.
Before sharing information with any third party, jitbus ensures that they maintain appropriate data protection standards.
6. Cookie Policy
The jitbus platform uses cookies and similar tracking technologies that help improve the user experience.
6.1 Types of Cookies
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Essential Cookies: Indispensable for the basic functionality of the website. Used to maintain login sessions and ensure security.
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Functional Cookies: Used to remember your preferences and settings, such as language preference or game settings.
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Analytical Cookies: Collect statistics on platform usage to help improve the service.
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Performance Cookies: Used to monitor site speed and functionality.
6.2 Managing Cookies
You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the platform to not work correctly. Essential cookies cannot be disabled, as they are indispensable for the core functionality of the site.
7. User Rights
In your relationship with jitbus, you enjoy the following privacy rights. To exercise these rights, please contact our support team.
7.1 Access
You have the right to request a copy of the personal information we hold about you. jitbus will fulfill this request within a reasonable timeframe.
7.2 Right to Rectification
If any of your information is inaccurate or incomplete, you may request that it be corrected. This can be done through your account settings or by contacting our support team.
7.3 Right to Erasure
In certain circumstances, you have the right to request that your information be deleted. However, this right may be limited where legal obligations, ongoing investigations, or financial transaction records are involved.
7.4 Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. You may unsubscribe from marketing messages at any time.
7.5 Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
How to Exercise Your Rights
To exercise any of the rights listed above, email us at: [email protected] — we typically respond within 30 business days.
8. Privacy of Minors
jitbus is strictly committed to protecting minors. Our services are intended only for those aged 21 and above.
8.1 Age Verification Process
Every user is required to provide their date of birth at the time of registration. Proof of age documents are requested during verification. Anyone under the age of 21 who attempts to register will not be permitted to create an account.
8.2 Information of Minors
jitbus does not knowingly collect any information from individuals under the age of 21. If it comes to our attention that a minor has created an account, that account will be closed immediately and all associated information will be deleted.
Important: For users aged 21 and above only. If you know of a minor attempting to use this platform, please let us know.
9. Policy Changes
jitbus reserves the right to change, amend, or update this privacy policy as needed. Such changes may occur due to changes in applicable law, changes in business operations, or technological developments.
9.1 Notification of Changes
If significant changes are made to the privacy policy, we will notify users in the following ways:
- A notice will be posted on the platform.
- A notification may be sent to the registered email address.
- The "Last Updated" date at the top of this page will be changed.
9.2 Use of the Service After Changes
Continued use of the jitbus platform after the revised policy is published will be considered your acceptance of those changes. If you do not agree to the new terms, you have the option to close your account before the changes take effect.
10. Contact
If you have any questions, comments, or complaints about this privacy policy, or if you wish to make a request regarding your information, please get in touch with us.
Live Chat
Live chat support is available 24/7 in Bengali. Visit the platform and use the live chat option.
We typically respond to all privacy-related requests within business days. For urgent matters, use the 24/7 live chat support.